You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process. If your order has already been shipped, you may return it following our standard return policy upon receipt.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receiving your returned item and verifying its condition, we will process your refund within 5 business days. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account, as processing times vary by financial institution (typically 3-10 business days).
Original shipping charges are non-refundable unless the return is due to our error. For items purchased during promotional periods or with discounts, only the final paid amount will be refunded. Gift purchases will be refunded to the original payment method used for the order.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional time to process the refund transaction. If you've confirmed with your financial institution and still haven't received your refund, please contact us immediately.
When inquiring about a missing refund, please provide your order number, the date of your return, and the method used to return the item. We will investigate the matter and provide you with a status update within 3 business days. In cases where the refund cannot be located, we may issue a new refund or provide store credit at your discretion.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Charmluxh
Address: 10 Erick Rd, Mansfield, MA
E-Mail: [email protected]
Phone: +1 3045418027
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24 hours during business days.
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